FAQ


Is the learning platform secure?

Yes, our site is as secure as it gets. All data is transmitted over a secure and encrypted channel. People cannot share your material with their URL since it is expires after a few minutes.


I received a "MissingKeyMissing Key-Pair-Id query parameter or cookie value" error message

If you receive an error that states "MissingKeyMissing Key-Pair-Id query parameter or cookie value," this is an indication that cookies are not enabled in your web browser for this particular website.


I am trying to access my courses using an iPad or iPhone but the screen keeps flashing.

Please visit settings, Safari, delete your browsing history and website data, and then uncheck cross site tracking. Close Safari and then reopen the learning platform.


When I load my course it takes me to the feedback form and says course complete.

Use the menu bar at the top and click on the learning item you are in, in this case Feedback, and you should now see the option to return to your course. 


How does gamification work?

You will be rewarded in the following ways:

Login - 1 point
Completed course - 50 points
Completed certification - 100 points

Each level will be upgraded at 750 points, and on reaching 1000 points you will receive a 10% discount on your next purchase.


For further information, please contact us at: university@leadbetter.com

Is the learning platform secure?

Yes, our site is as secure as it gets. All data is transmitted over a secure and encrypted channel. People cannot share your material with their URL since it is expires after a few minutes.


I received a "MissingKeyMissing Key-Pair-Id query parameter or cookie value" error message

If you receive an error that states "MissingKeyMissing Key-Pair-Id query parameter or cookie value," this is an indication that cookies are not enabled in your web browser for this particular website.


I am trying to access my courses using an iPad or iPhone but the screen keeps flashing.

Please visit settings, Safari, delete your browsing history and website data, and then uncheck cross site tracking. Close Safari and then reopen the learning platform.


When I load my course it takes me to the feedback form and says course complete.

Use the menu bar at the top and click on the learning item you are in, in this case Feedback, and you should now see the option to return to your course. 


How does gamification work?

You will be rewarded in the following ways:

Login - 1 point
Completed course - 50 points
Completed certification - 100 points

Each level will be upgraded at 750 points, and on reaching 1000 points you will receive a 10% discount on your next purchase.


For further information, please contact us at: university@leadbetter.com