FAQ


Is it secure?

Yes, it is as secure as it gets. All data is transmitted over a secure and encrypted channel. People cannot share your material with their URL since it expires after a few minutes.


I received a "MissingkeyMissing Key-Pair-Id query parameter or cookie value" error message.

If you receive an error that states "MissingKeyMissing Key-Pair-Id query parameter or cookie value", this is an indication that cookies are not enabled in your web browser for this particular website.

Once cookies are enabled, this error will disappear and you will be able to access the content.

For Safari users on iOS: Both the "Block All Cookies" and "Prevent Cross-Site Tracking" settings must be disabled under Safari's "Privacy & Security Settings". You can re-enable "Prevent Cross-Site Tracking" once you've accessed the content for the first time.

For all other Safari users: Note that you will need to change your cookie settings to "Always allow" to initially access the content. Once you access for the first time, you can change your cookie settings back to the previous setting with the exception of "Always block".

For Chrome users on iOS:  Open settings from Chrome on iOS, select the option'Sync & Google Services', then on the new page enable the option 'Sync your chrome data.


I am trying to access my courses using an iPad or iPhone but the screen keeps flashing.

Please visit settings, safari - delete browsing history and website data, and uncheck cross-site tracking. Close safari and restart.


When I load my course it takes me to the feedback form and says course complete.

Use the menu bar at the top and click on the learning item you are in, in this case feedback, you will now see the option to return to your E-Learning course.


How does Gamification work?

You will be rewarded in the following ways:

  • Login - 1 point, Completed course - 50 points, Certification on a course 100 points
  • Each level will be upgraded at 750 points
  • On reaching 1000 points you will receive a 10% discount on your next purchase.


For further information contact - university@leadbetter.com

Is it secure?

Yes, it is as secure as it gets. All data is transmitted over a secure and encrypted channel. People cannot share your material with their URL since it expires after a few minutes.


I received a "MissingkeyMissing Key-Pair-Id query parameter or cookie value" error message.

If you receive an error that states "MissingKeyMissing Key-Pair-Id query parameter or cookie value", this is an indication that cookies are not enabled in your web browser for this particular website.

Once cookies are enabled, this error will disappear and you will be able to access the content.

For Safari users on iOS: Both the "Block All Cookies" and "Prevent Cross-Site Tracking" settings must be disabled under Safari's "Privacy & Security Settings". You can re-enable "Prevent Cross-Site Tracking" once you've accessed the content for the first time.

For all other Safari users: Note that you will need to change your cookie settings to "Always allow" to initially access the content. Once you access for the first time, you can change your cookie settings back to the previous setting with the exception of "Always block".

For Chrome users on iOS:  Open settings from Chrome on iOS, select the option'Sync & Google Services', then on the new page enable the option 'Sync your chrome data.


I am trying to access my courses using an iPad or iPhone but the screen keeps flashing.

Please visit settings, safari - delete browsing history and website data, and uncheck cross-site tracking. Close safari and restart.


When I load my course it takes me to the feedback form and says course complete.

Use the menu bar at the top and click on the learning item you are in, in this case feedback, you will now see the option to return to your E-Learning course.


How does Gamification work?

You will be rewarded in the following ways:

  • Login - 1 point, Completed course - 50 points, Certification on a course 100 points
  • Each level will be upgraded at 750 points
  • On reaching 1000 points you will receive a 10% discount on your next purchase.


For further information contact - university@leadbetter.com